Professional Residential Water Heater Help in Flat Rock

Thank you so much! We appreciate your kind words. It is our job to help people and we're so happy to do so!

Thank you so much! We appreciate that!

We appreciate your kind words. Thank you!

Thank you!

We appreciate any and all feedback. We did look back at our notes regarding this job. The initial visit on October 30, 2024 was to assess and repair a leak on a 3" pvc sewer line between the first and second floor in the ceiling. We have noted down that there was already a hole cut and it is suspected that approximately 2' needed to be cut out and repaired. That leak was repaired on site by cutting out the bad section of 3” pvc at a coupling that wasn’t glued. On December 9, 2024 we were called back out for a potential follow-up. Our notes state that there was still a leak in the ceiling. Upon arrival, it was described to us that the leak was in a separate area, near the tub, resulting in a new service call, not a follow-up. There was already a hole cut in the drywall ceiling below. Investigative work began where we ran water at the tub/shower fixture. We did not see anything leaking. We did, however, notice that the spout wasn’t siliconed against the shower wall. We adjusted and siliconed the tub spout to the wall and explained that water could sometimes run down the wall behind the spout resulting in a leak. We also cut access on the backside of the tub/shower and found no leaks. We provided and installed an access panel and advised to keep an eye on the area and to call if anything further leaks. Today, March 18, 2025 (99 days after the service call) we received a call stating there was still a leak in the ceiling area. We explained that we would treat this as a new service call to further investigate and diagnose the unknown leak. We understand leaks can be frustrating because they can be hard to locate, especially when we cannot get it to leak while on site. We are more than willing and happy to come out to further diagnose the ongoing leak as a service. We do appreciate your business and feedback and look forward to working with you again in the future.

Thank you for your kind words and recommendation, Todd! We're thrilled to hear that you were satisfied with our service and look forward to assisting you in the future.

We are so happy to help! Thank you for the kind review.

Thank you so much for your kind words, Sheryl! We're thrilled to hear that you appreciated our customer service and workmanship, and we're glad we could clearly explain the process to you.

Thank you for your kind words, David. We're thrilled to hear that our team was able to provide a clean and professional service, even in a challenging location. It's great to know that our techs were friendly and informative, ensuring all your questions were answered and no additional issues arose. Your recommendation means a lot to us!

Thank you so much for your kind words, Leann! We're thrilled to hear that Jacob and Tanner were able to assist you efficiently and professionally. Your recommendation means a lot to us!